Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved.
We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET.
If you have any questions or need support, please feel free to reach out to our support team at support@shopboss.net or by calling (858) 299.3859. For updates, please follow our status page here.
Our primary payments partner, 360 Payments, is experiencing a service disruption affecting some user accounts using surcharging capabilities. At this time, both card present and card not present (including Text-to-Pay) transactions are unable to be processed for affected accounts.
We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET.
If you have any questions or need support, please feel free to reach out to our support team at support@shopboss.net or by calling (858)299.3859. For updates, please follow our status page here.
Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals.
As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service.
Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.