We are pleased to confirm that the recent performance issue has been resolved, and all systems are now operating as expected.
Our engineering and operations teams completed additional work to ensure continued stability, and we have seen consistent, healthy performance throughout the day. We will continue our routine monitoring to ensure your shop experiences the reliability you depend on.
As part of our commitment to transparency and trust, our VP of Operations, Cavan, will be sharing a root cause analysis (RCA). This will outline what occurred, how the issue was managed, and the actions we are taking to reinforce system reliability moving forward. You can expect this update tomorrow, Thursday, November 20th.
We sincerely appreciate your patience while we worked through this issue and apologize for any delay in response times. Our support team is actively following up on all outstanding cases and working through any remaining backlog.
We want to provide you with an update on the recent performance issue.
The system remains stable and operating as expected, and we have moved into a monitoring period.
Our engineering and operations teams completed additional work last night to address an issue affecting a subset of customers. While all testing showed normal performance, we want to take additional time to monitor system behavior to ensure everything continues to run smoothly.
Your shop’s health is our priority, and our teams will continue active monitoring. Our next update will be shared no later than tomorrow, Wednesday, November 19th, at 8 am ET.
The system is stable and operating as expected. Additional work was completed over the weekend to support continued stability. Our teams are actively monitoring performance as shops begin their day. We will provide the next update at 12:00 PM ET.
We’re pleased to confirm that all systems are operating as expected but we are continuing to monitor performance. The engineering and operations teams will continue routine monitoring to ensure ongoing stability and performance. Thank you for your patience while we worked through this issue, and our apologies for any delayed response times. Our support team is actively following up on all outstanding cases and working through the remaining backlog.
We’re pleased to confirm that all systems are operating as expected but we are continuing to monitor performance.To provide you with more transparency, our VP of Operations, Cavan, recorded another brief video with a recap of the issue timeline, how we managed the incident throughout the week, and what’s next—including how Shop Boss will continue to support you over the weekend with additional coverage.
Link to: https://youtu.be/HuzIE_zDanM
We are pleased to report that instances of issues at the local shop level have significantly decreased, and the system is currently operating normally.
The DevOps team continues to monitor the platform closely to ensure stability is maintained for all users.
If you continue to experience any issues, please contact our support team via live chat at shopboss.net or by email at support@shopboss.net for the quickest response time as we catch up on our backlog of phone calls. Thank you again for your continued patience! It is appreciated by every one of us.
We are writing to confirm that system performance continues to stabilize and is operating normally. At this time, services have been restored, and our team is actively monitoring the platform to ensure full resolution and prevent further issues.
We are seeing intermittent 403 errors but they are at the local level (shop level) and not considered a widespread issue. We will continue investigating these specific cases.
We are fully aware that some of you are still experiencing intermittent issues and receiving 403 errors and we are investigating. Our engineering and DevOps teams continue to actively monitor the platform and are working to fully stabilize the system for all users. We’ve observed that accounts with a large number of open Repair Orders (100 or more) or a high volume of Work In Progress (WIP) may experience slower load times. To help improve performance, we recommend closing out any completed Work Orders whenever possible.
We are writing to inform you that we are investigating reports that the previous performance interruption may be reoccurring. Some users may experience degraded performance or intermittent access to the platform.
We’ve observed that large Repair Orders (ROs) and high volumes of Work In Progress (WIP) can contribute to slower load times. We encourage you to close out completed Work Orders where possible to help improve performance.
Overnight, our DevOps team deployed several updates to the application and infrastructure, and at this time the system has recovered. While we are excited to provide you with this news, we are not fully resolving the issue at this time as DevOps continues to monitor performance closely. We will continue to keep you informed, with our next update scheduled for 10am EST. As always, for the latest updates please visit our status page: https://status.shopbosspro.com/
We want to share a brief update as we head into the evening. Our team is still actively working through the ongoing system performance issues and providing a stable platform for tomorrow morning’s opening of business remains our highest priority.
We will continue this close monitoring overnight and provide our next formal update tomorrow morning at 8:00 AM EST
Our DevOps and engineering teams are working around the clock and have implemented several remediation steps that they are executing to help maintain stability and avoid performance slowdowns. They understand customers are experiencing server errors or latency. They are working tirelessly to ensure these instances are short and infrequent, and their goal is to make them non-existent.
We will send another update by 7:00pm ET
Our VP of Operations has produced another short video further explaining the steps we’re taking to resolve the issue and what you can expect next. Click below to hear from Cavan.
Link button to video: https://youtu.be/XGunIEom9iw
For real-time information, the status page is the best resource available as this is where we continue to provide live system updates. Next update is scheduled for 6pm ET
Our DevOps and engineering teams are working around the clock and have implemented several remediation steps that they are executing to help maintain stability and avoid performance slowdowns. They understand customers are experiencing server errors or latency. They are working tirelessly to ensure these instances are short and infrequent, and their goal is to make them non-existent.
We will send another update by 5:00pm ET
Our team is still actively addressing the ongoing system performance issues. We acknowledge that some of you may still be experiencing intermittent access or degraded performance, and getting this resolved for your shop is our sole focus.
The engineering and dev team members are working relentlessly to get to the bottom of this issue and will continue to monitor the platform.
We will send another update by 4:00 pm EST.
Our team is still actively addressing the ongoing system performance issues. We acknowledge that some of you may still be experiencing intermittent access or degraded performance, and getting this resolved for your shop is our sole focus.
The engineering and dev team members are working relentlessly to get to the bottom of this issue and will continue to monitor the platform.
We will send another update by 3:00 pm EST.
Our team is continuing to work on resolving the slow performance issue. We’re seeing some improvement but are still monitoring closely. The next update will be provided by 2:00 PM ET or sooner.
Our team is continuing to work on resolving the slow performance issue. We’re seeing some improvement but are still monitoring closely. The next update will be provided by 1:00 PM ET or sooner.
Following our last message yesterday, we are writing to confirm that system performance continues to stabilize. At this time, services have been restored, and our team is actively monitoring the platform to ensure full resolution and prevent further issues. Customer impact continues to steadily decrease and our primary focus remains on maintaining system stability for your shop.
You can expect another update by 10am EST here.
If you have urgent questions, our support team is here for you via live chat at shopboss.net, by email at support@shopboss.net, or by phone at 858-299-3859. Please note that due to high inquiry volume, response times may be longer than usual.
We appreciate your continued patience and partnership.
We are starting to see recovery in the application but continued slow performance. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 8:00 PM ET or sooner.
We’re aware that users are experiencing 504 errors and not able to log into the application. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 7:00 PM ET or sooner.
We’re aware that some users are experiencing slow performance and 504 errors. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 6:00 PM ET or sooner.
Our development team has implemented a fix, and we are actively seeing positive results as services are being restored for many shops.
Please note that the Classic version of ShopBoss is temporarily disabled. To continue working, log in to the latest version of ShopBoss.
If you need assistant, our support team is here for you via live chat at shopboss.net, by email at support@shopboss.net, or by phone at 858-299-3859. Please note that due to high inquiry volume, response times may be longer than usual.
Our team is actively investigating the best resolution path and will share another update by 3:30 PM EST, or sooner if new information becomes available.
If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at support@shopboss.net
Please note that our support team is currently fielding a high volume of phone calls and you may experience delays.
We acknowledge the inconvenience and frustration you are currently experiencing due to the ongoing product performance issue. Shop Boss is committed to the success of your business and we want you to know that our team has all hands on deck to implement a resolution as quickly as possible and keep you informed of our progress.
The success of your business is our #1 priority and we understand how these interruptions disrupt your day-to-day. We encourage you to watch this short message from Cavan, VP of Operations at Shop Boss regarding next steps:
Link to: https://youtu.be/kRgVfTKxeB4
If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at support@shopboss.net Please note that our support team is currently fielding a high volume of phone calls and you may experience delays.
We are continuing to work on resolving the product performance issue and we are adding additional resources to assist to resolve. We’re very sorry for the inconvenience and will continue to provide updates and notify you as soon as it’s resolved. You can expect another update by 2:30pm EST if the issue persists. If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at support@shopboss.net
We’re continuing to work on resolving the product performance issue. We’re very sorry for the inconvenience and will continue to provide updates and notify you as soon as it’s resolved. You can expect another update by 1:30pm EST if the issue persists.
If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at support@shopboss.net, or by calling 858-299-3859. Please note that our support team is currently fielding a high volume of phone calls and extended hold times are possible.
Your patience and understanding is greatly appreciated. We are committed to resolving this issue as soon as possible.
We are currently experiencing a product performance interruption. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update no later than 12pm EST today if the issue still persists.
If you have any questions, please feel free to reach out to our support team at support@shopboss.net or by calling 858-299-3859.
We are currently experiencing a product performance interruption. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update no later than 12pm EST today if the issue still persists.
If you have any questions, please feel free to reach out to our support team at support@shopboss.net or by calling 858-299-3859.
The product performance interruption that affected some users today has now been resolved and the program is functioning normally. We thank you for your patience while we worked on it!
If you continue to have issues, please reach out to our support team at support@shopboss.net or by calling 858-299-3859.
We’re continuing to work on resolving the product performance issue that is affecting some users. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved.
If you have any questions, please feel free to reach out to our support team at support@shopboss.net or by calling 858-299-3859.
We are currently experiencing a product performance interruption affecting some users. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved.
If you have any questions or need support, please feel free to reach out to our support team at support@shopbosspro.com or by calling (858) 299-3859.